Frequently Asked Questions

 

Welcome to our FAQ Page

 

1) When will you ship my items?
All items are subject to a handling period before they are dispatched .Most of orders leave the warehouse within 5 days of payment unless there is a complication with your order, in which case you will be notified.


2) When will I receive my item(s)?
for Domestic Shipping (U.S) Items should be received within 1-2 weeks of the order placement date.

International shipping takes a minimum of two weeks which can go up to four weeks for delivery.

When your order has shipped, you will receive a shipping confirmation email that will include your order information and your tracking number. You will also receive delivery confirmation.

PLEASE NOTE : We currently don't provide tracking number for Smookey Smoke Ring.

3) Where are my items coming from?
Although our fulfillment house is located in United States, some of our special items are stored in other countries such as Australia, Germany, United Kingdom, Switzerland or Poland.

4) Will my items be sent in one package?
For purely logistical reasons items in the same purchase may sometimes be sent in separate packages, even if you've specified combined shipping while placing your order. Please keep this in mind when expecting deliveries.

If you have any other questions, please contact us
via email at: care@international-highlife.com